Answers to your Frequently Asked Qustion

Is there a PAPER version of the book?

No, the book is currently available as an ebook in PDF format. This means that you can start reading it on your computer immediately.

Download a PDF reader here

How do I order the book?

1. Click on the Paypal order link
2. Make secure payments through Paypal (find out more)
3. Once your payment has been validated, a download link/zip file will be sent to you by email with 24 hours

***Please check your Junk Mail folder because some mail systems may think email sent from our automatic order fulfilment system is unsolicited.***

What are the Counselling Options Available?

There are three counseling options available:

• The first is by online chat sessions,
• the second is is by email,
• and the third is face-to-face.

All of these require a booking to be made before interaction between you and the counselor can proceed.

How do I Book a session?

• The chat session uses MSN Messenger and requires an appointment to be booked online. Appointments are subject to availability.

• Once a chat session booking has been made, an email will be sent to you with the id of your counselor and chatting will commence at appointed time.

• Emails sessions also require a booking, but do not need an appointment and are not subject to availability. They will be responded to within 48 hours.

What are the Chat Sessions Availability?

The availability of the MSN Chat Sessions are limited to:
Monday
Tuesday
Thursday
Saturday
Sunday

Times will be from 18.30 – 2230 hours on weekdays and 1500 - 1800 London, UK GMT

As soon as you've made an appointment you will receive an email confirming availability of selected time.

How Long is Each Session?

• Each chat session will last for 45 minutes. 
• Emails may require up to 2 follow-up questions from the counsellor.
• Face-to-face sessions will last for 60 minutes

How do the Chat Session Works?

1. If you do not have an MSN Messenger id, sign-up for one here.
2. Book an appointment using the button provided
3. Supply your MSN Messenger id when making the booking
4. Login to MSN Messenger at the appointed time
5. Counsellor will buzz you at that time and session will begin
6. Session ends after 45 minutes

How does the Email Counselling Work?

1. Book an Email Session using the button provided
2. Use the form to submit your relationship related question
3. The counsellor may send one or two follow-up questions in order to understand the situation better
4. Any follow-up question from the counselee will require another booking to be made before it’s responded to.

How does the Face-to-face Counselling Work?

1. Use the form to submit your relationship related question
2. The counselor will email back with some preliminary questions along with next available date , time and venue
3. Counseling session commences at scheduled place and time

What is Your Return/Refund Policy?

Unfortunately, due to the non-tangible/digital nature of the service/products being provided, no refund is available once a booking or order has been made.

What If I Miss a Counselling Appointment?

No refund will be given if you miss an appointment. However, you will be given a chance to book the next available session. In this case, only one other booking will be allowed.

How do I Contact You?

For any enquiries you may have, please send an email to ...